The food service industry is very competitive. Most establishments have to invest in sophisticated marketing campaigns to bring more customers through the door and keep their business running. Positive reviews on social media platforms and review websites help draw more people in through the power of word-of-mouth.
Customers trust online user reviews more than marketing material and recommendations from influencers. At Premier Grease, we have worked in this industry long enough to understand how reviews can influence customer behavior. Here are some tips that can help improve the reviews you get from customers:
1. Customer Service Matters a Lot
Customer service is one of the most important factors in the modern food industry. If you have a helpful, eager-to-please staff, you’re more likely to get positive reviews. Most people are willing to forgive lack in flavor, mistaken orders, or similar errors if a restaurant offers prompt and efficient service. Impressed customers won’t hesitate to mention good customer support in their reviews.
2. Reminding Customers to Review
Most restaurants don’t encourage customers to drop a favorable review after the service is complete. It is easy to do and won’t harm your reputation. When diners pay their check, simply remind them to post a review if they were pleased with the service. You can also provide links, send them a follow-up email, or point them towards the restaurant’s social media handle.
3. Keep the Restaurant Environment Clean
Hygiene is one of the most important aspects of running a food service establishment. The last thing you want is for a diner to fall ill because of your food. This means the kitchen environment should be meticulously clean. It’s not enough to wipe countertops and clean utensils. You need to get hood, vent, roof, and grease trap cleaning done regularly from professionals.
Regular cleaning reduces the risk of contamination and ensures good food quality. It will ensure your establishment doesn’t violate the health code standards and passes inspections conducted by local authorities. Restaurants that don’t maintain good hygiene standards will be shut down.
Customers notice good hygiene practices and will mention them in their positive review. Diners will clearly mention bad hygiene in their negative reviews. In fact, they’re more likely to give negative review if they notice poor hygiene than they are give a positive review if they are satisfied they your service.
At Premier Grease, we provide a wide range of professional services from hood cleaning to used cooking oil recycling. Call us at 800 880 1142 or contact us through this form if you want to book our services or wish to know more.
1. Customer Service Matters a Lot
Customer service is one of the most important factors in the modern food industry. If you have a helpful, eager-to-please staff, you’re more likely to get positive reviews. Most people are willing to forgive lack in flavor, mistaken orders, or similar errors if a restaurant offers prompt and efficient service. Impressed customers won’t hesitate to mention good customer support in their reviews.
2. Reminding Customers to Review
Most restaurants don’t encourage customers to drop a favorable review after the service is complete. It is easy to do and won’t harm your reputation. When diners pay their check, simply remind them to post a review if they were pleased with the service. You can also provide links, send them a follow-up email, or point them towards the restaurant’s social media handle.
3. Keep the Restaurant Environment Clean
Hygiene is one of the most important aspects of running a food service establishment. The last thing you want is for a diner to fall ill because of your food. This means the kitchen environment should be meticulously clean. It’s not enough to wipe countertops and clean utensils. You need to get hood, vent, roof, and grease trap cleaning done regularly from professionals.
Regular cleaning reduces the risk of contamination and ensures good food quality. It will ensure your establishment doesn’t violate the health code standards and passes inspections conducted by local authorities. Restaurants that don’t maintain good hygiene standards will be shut down.
Customers notice good hygiene practices and will mention them in their positive review. Diners will clearly mention bad hygiene in their negative reviews. In fact, they’re more likely to give negative review if they notice poor hygiene than they are give a positive review if they are satisfied they your service.
At Premier Grease, we provide a wide range of professional services from hood cleaning to used cooking oil recycling. Call us at 800 880 1142 or contact us through this form if you want to book our services or wish to know more.
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